Refund policy

VAPOR//VOID · last updated 25 September 2026

Vapour is a virtual currency used for cosmetic items in VAPOR//VOID. Purchases are processed by our reseller, Paddle, who is the merchant of record and handles payment, receipts and refunds.

What you can get a refund for

• You were charged but your Vapour didn't arrive.
• You were charged more than once for the same purchase.
• A purchase was made without your permission (for example, by a child using your card).
• Any situation where your local consumer law gives you a right to a refund.

How long you have

Ask within 14 days of the purchase. Because Vapour is delivered instantly, purchases where the Vapour has already been spent are generally non-refundable, except where the law says otherwise.

How to ask

Email [email protected] with the email address you used at checkout, or reply to your Paddle receipt, or use paddle.net to find your order. Approved refunds go back to your original payment method, usually within 5–10 days, and the matching Vapour is removed from your balance.

Cancellations

There are no subscriptions. Every purchase is a one-off pack, so there's nothing to cancel.

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